Terms of Service

This is an English translation of the Hungarian original; in case of any discrepancy the Hungarian version prevails.

https://www.bookbase.app/, https://thegoal.co

for the website operated at the above addresses and the KönyvKlub / BookBase / The Goal Mobile Application

GENERAL TERMS AND CONDITIONS

I. INTRODUCTORY PROVISIONS

1. PROVIDER OF THE WEBSITE / APPLICATION

Name: OM Education & Consulting Kft.

Registered office: 3300 Eger, Koháry István utca 19. 1. emelet 6

Tax number: 28775704-2-10

Company registration number: 10-09-038258

Electronic contact: hello@onlinemarketinges.com

2. HOSTING PROVIDER OF THE WEBSITE

Company name: Amazon Web Services Inc.

Postal address: 10 Terry Avenue North, Seattle, WA 98109-5210

Electronic contact: https://aws.amazon.com/

3. TERMS USED ON THE WEBSITE / IN THE APPLICATION

GTC: General Terms and Conditions. The set of rules covering the rights and obligations of the Provider and the Visitor/Subscriber, the governing law, the use of the website / application, the steps and conditions of subscription, and the available legal remedies.

Privacy Notice: The document that records the Provider's principles and considerations regarding personal data and the data processing it carries out in connection with operating the website / application, and that informs data subjects of them; it is available as a separate document.

Provider: the owner and operator of the https://www.bookbase.app/ , https://thegoal.co website and of the KönyvKlub / BookBase / The Goal mobile application.

Subscriber: a person who, for the service(s) offered by the Provider on a subscription basis, pays the subscription fee after registration and uses the website and mobile application in full.

Consumer (Civil Code): “a natural person acting outside the scope of their trade, profession or business activity”. That is, a natural person who subscribes not in the course of a business or economic activity but solely for their own private use.

Visitor: A natural person or legal person who visits the website / mobile application for the purpose of browsing.

User: A natural or legal person registered on the website / mobile application who does not qualify as a Subscriber.

Website: The website operated by the Provider at the internet addresses https://www.bookbase.app/ , https://thegoal.co/

Mobile Application: The mobile application named KönyvKlub / BookBase / The Goal, available for download from the App Store and Google Play.

Service: all of the electronically accessible service(s) provided on the website / in the mobile application operated by the Provider under a subscription system, which the Subscriber is entitled to access, for as long as the subscription relationship is in force, with the content and functionality corresponding to their subscription plan.

4. GOVERNING LAW

Matters not regulated in these GTC, and the interpretation of these GTC, are governed by the provisions of the following legislation:

  • Regulation (EC) No 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations (Rome I)
  • Directive 2011/83/EU of the European Parliament and of the Council (25 October 2011) on consumer rights
  • Act V of 2013 on the Civil Code (hereinafter: Civil Code),
  • Act CVIII of 2001 on certain issues of electronic commerce services and information society services (hereinafter: E-Commerce Act)
  • Act XLVIII of 2008 on the basic requirements and certain restrictions of commercial advertising activities (hereinafter: Advertising Act)
  • Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between consumers and businesses (hereinafter: Government Decree)
  • Government Decree 335/2012. (XII.4.) on the provision of postal services (hereinafter: Postal Decree)
  • Act CLV of 1997 on consumer protection (hereinafter: Consumer Protection Act)
  • Act XLVII of 2008 on the prohibition of unfair commercial practices against consumers
  • Act CXXX of 2016 on the Code of Civil Procedure (hereinafter: Code of Civil Procedure)
  • Act C of 2000 on accounting (hereinafter: Accounting Act).

II. GENERAL INFORMATION

  1. These GTC enter into force on 2026.02.09. The Provider is entitled to amend the GTC unilaterally at any time. The Provider shall specifically draw the Subscriber's / User's attention to the amended GTC on the website / in the mobile application at least 5 days before they enter into force. The 5-day period does not apply to the right to change prices.
  2. The Provider reserves the right to maintain, update, develop, etc. the website / mobile application at any time.
  3. The website / mobile application is available in Hungarian, English and Dutch.
  4. The Provider allows Visitors to visit the website without prior and mandatory registration. No registration is required either to browse the website or to view the related text content. Registration is required to make meaningful use of the mobile application after downloading it.
  5. The Provider provides the Service on a subscription basis. The Subscriber is entitled to use the Service under various subscription plans. The Provider publishes the content, duration and fee of each subscription plan on the website / in the mobile application, in a separate section.
  6. The Provider reserves the right to change the subscription fees and plans at any time. A fee change does not affect a subscription relationship that has already been concluded and is in force until it expires; it applies only to newly concluded or renewed subscriptions.
  7. The prices of the services shown are gross consumer prices including VAT, and are shown in Hungarian forints.
  8. The Service is available to Subscribers on the website / in the mobile application continuously, 24 hours a day. However, in the event of exceptional circumstances, the website / mobile application may become partially or completely inoperable; the Provider excludes all liability for such cases.
  9. The Subscriber is obliged to maintain the e-mail account they have provided (keeping storage space available for the registration e-mails sent by the Provider, and noticing if an e-mail sent by the Provider lands in the Spam folder). The Provider excludes liability for any claims or damages arising from failure to meet these obligations.

III. REGISTRATION AND SUBSCRIPTION PROCESS

  1. Registration and a subscription are required for full access to the website / mobile application.
  2. Registration is possible on the website / mobile application interface. The data requested during registration: the natural person's name and e-mail address.
  3. The Subscriber is obliged to provide truthful data during registration.
  4. If the Subscriber provides untrue data, the Provider excludes liability for any damage of any kind that the Subscriber may suffer as a result.
  5. Registration is conditional upon acceptance of these GTC and the Privacy Notice and consent to the processing of personal data.
  6. After the data has been entered, the system may ask further questions in order to offer the Subscriber the most suitable subscription plan.
  7. The Subscriber may pay the fee for the Service by bank card via the website. In this case the system automatically redirects the Subscriber to Stripe's card payment interface. After a successful payment the system automatically returns to the website, and at the same time the message “Successful transaction” is displayed. In the event of an unsuccessful payment the system displays the message “Unsuccessful transaction”, and the Subscriber has the option of repeating the payment process. After a successful payment, the Provider sends the invoice to the Subscriber.
  8. In the case of the mobile application, the Subscriber may pay the fee for the Service via the card payment interfaces provided by Google Play or Apple Pay. The payment process takes place in the manner determined by Google Play or Apple Pay, and the application notifies the Subscriber of a successful transaction. After a successful payment, Google Play or Apple Pay sends the invoice to the Subscriber.
  9. After paying the subscription fee, the Subscriber receives by e-mail the details required to log in to the Service, which they are entitled to use solely for their own use.
  10. At each login, the Subscriber receives a one-time password at the e-mail address they have provided, which is valid for 10 minutes from sending and may be used solely for the purpose of logging in
  11. The Subscriber is entitled to cancel the subscription without giving reasons within 7 (seven) days of subscribing. In this case the Provider refunds the subscription fee paid by the Subscriber in full, provided that the Subscriber has listened to no more than 3 books within the Service.
  12. The Subscriber is entitled to cancel the Service at any time; failing that, the subscription renews automatically at the end of the subscription period at the rates in force at that time.
  13. If the Subscriber does not pay the subscription fee, the Provider is entitled to restrict or suspend access to the Service.
  14. The Subscriber acknowledges that a pro rata or partial refund of the subscription fee is not possible even in the case of partial use of the Service, unless the Provider provides otherwise.
  15. The Subscriber can begin full use of the Service after receiving the login details.

V. COPYRIGHT

  1. All content available within the Service is protected by copyright, and the copyright in it belongs to the Provider and/or to a rights holder in a contractual relationship with the Provider.
  2. The Subscriber is entitled to view the content available within the Service solely for their own personal use, for as long as the subscription relationship is in force.
  3. In particular, the Subscriber is not entitled, in respect of the content available within the Service, to:
  4. copy or reproduce it in whole or in part,
  5. communicate it to the public or pass it on,
  6. make it available to third parties,
  7. use it commercially or adapt it
  8. Use of the Service does not result in the transfer of the economic rights of copyright in the content; the Subscriber is granted only a limited, non-exclusive, non-transferable and non-sublicensable right of use.
  9. The Subscriber is not entitled to transfer or share their subscription with a third party, or to allow anyone else to use it, unless the Provider expressly permits this.
  10. Breach of the provisions of this chapter may give the Provider grounds to terminate the subscription relationship with immediate effect and, where necessary, to take legal action.

VI. THE SUBSCRIBER'S (CONSUMER'S) RIGHT OF WITHDRAWAL, WARRANTY FOR DEFECTS

  1. When ordering products from the website, the Consumer is entitled to the right of withdrawal without giving reasons granted to them by Article 9(1) of Directive 2011/83/EU and by Section 20 of Government Decree 45/2014. (II. 26.) (hereinafter: Government Decree).
  2. Government Decree Section 29 (1): The consumer may not exercise their right under Section 20 in the case of a contract for the provision of services after the service has been fully performed; however, if the contract places a payment obligation on the consumer, this applies only if performance began with the consumer's express prior consent and with the consumer's acknowledgement that they will lose their right of withdrawal once the business has fully performed the contract.
  3. The Provider informs the Subscriber that, following registration and payment of the subscription fee, the Service is immediately and fully available, that is, the Provider has performed the service.By accepting these GTC, the Subscriber expressly, in advance and irrevocably consents to the Service being provided immediately, and acknowledges that, as a result of immediate performance, in the case of digital content supplied electronically they lose their 14-day right of withdrawal under the Civil Code and the applicable consumer protection rules. This provision does not affect the obligation undertaken by the Provider in point III. 11.
  4. We inform our Customers in more detail about warranty rights ( warranty for defects ) in Annex I, which has been prepared on the basis of Government Decree 45/2014. (II.26.).

VII. COMPLAINTS HANDLING, CONCILIATION BOARD

    1. The provisions set out in this section apply to persons who qualify as Consumers; Visitors, Users and Subscribers who do not qualify as Consumers may lodge a complaint at the Provider's contact details set out in point I.1.
    2. The Provider investigates the complaint immediately and remedies it as necessary. If the Consumer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Provider records the complaint and its position on it in minutes and – where the Consumer is present – hands a copy of these to the Consumer. In the case of a complaint submitted in writing, the Provider sends its substantive reply within 30 days at the latest. The Provider is obliged to give reasons for a rejection. The Provider keeps the minutes of the complaint and a copy of the reply for three years and presents them to the supervisory authorities.
    3. If the Consumer's complaint is rejected, several legal remedies are available to the Consumer, and the Provider is obliged to inform the Consumer of these (having regard to the nature of the specific complaint) in its rejection. The legal remedies available to the Consumer are as follows: the Consumer may turn to the consumer protection authority, may also use the Conciliation Board as a dispute resolution forum to settle the dispute, and may of course also choose to have the dispute settled by a court. The Consumer may also choose the online dispute resolution platform operated by the European Commission to settle disputes arising from online sales
    4. As a general rule, the conciliation board competent for the Consumer's place of residence, or failing that their place of stay, has jurisdiction to conduct proceedings before a conciliation board. In the absence of a place of residence or place of stay of the Consumer, the Conciliation Board competent for the Provider's registered office has jurisdiction:

Contact details of the Conciliation Board operated by the Borsod-Abaúj-Zemplén County Chamber of Commerce and Industry:

Registered office: 3525 Miskolc, Szentpáli u. 1.

Postal address: 3501 Miskolc, Pf. 376.

Telephone: (46) 501-090/105 extension (new cases)

(46) 501-871 (pending cases)

E-mail: bekeltetes@bokik.hu

    1. The Consumer may also turn to the Consumer Protection Authorities with a complaint about the Provider's complaints handling or any other complaint falling within the competence of the consumer protection authority. The consumer protection authority operating at the Provider's registered office is the Department of Transport, Technical Licensing and Consumer Protection, address:3300 Eger, Kossuth L. u. 26.
    2. In addition to the procedures referred to above, the consumer may also initiate the resolution of the dispute through the ordinary courts (by filing a statement of claim). The consumer may choose court proceedings after the procedure before the conciliation board and also independently of turning to the consumer protection authority.
    3. In addition to the legal remedies described so far, the online dispute resolution platform operated by the European Commission is also available to the Consumer for settling disputes arising from online sales, by clicking the link below. The site contains a detailed description, in Hungarian, of how the system works, how to use it and all other necessary information.

Annex I

Model information notice on warranty for defects

1. Warranty for defects

In what cases can you exercise your right under the warranty for defects?

In the event of defective performance by OM Education & Consulting Kft., you may assert a warranty claim against the business in accordance with the rules of the Civil Code.

What rights do you have under a warranty claim?

You may – at your choice – assert the following warranty claims:

You may request repair or replacement, unless fulfilling the claim you have chosen is impossible or would involve disproportionate additional costs for the business compared with fulfilling another claim. If you did not or could not request repair or replacement, you may request a proportionate reduction of the consideration, or you may repair the defect yourself or have it repaired by someone else at the expense of the business, or – as a last resort – you may withdraw from the contract. In the case of a contract between a consumer and a business for the sale of goods qualifying as movable property, the supply of digital content or the provision of digital services, when exercising your warranty rights you may not repair the defect yourself or have it repaired by someone else at the expense of the business. You may switch from the warranty right you have chosen to another one, but you bear the cost of switching, unless it was justified or the business gave cause for it.

Within what time limit can you assert your warranty claim?

You are obliged to notify the defect without delay after discovering it, and in the case of Consumers no later than two months from the discovery of the defect. However, please note that in the case of Consumers you can no longer assert your warranty rights beyond the two-year limitation period from the performance of the contract, and in the case of other Customers beyond a one-year period.

Against whom can you assert your warranty claim?

You can assert your warranty claim against the business.

What other conditions apply to asserting your warranty rights?

Within one year of performance, there is no condition for asserting your warranty claim other than notifying the defect, provided that you prove that the product or service was provided by OM Education & Consulting Kft..

2. Product warranty

Product warranty is available only to Customers who qualify as Consumers under the Civil Code.

In what cases can you exercise your right under the product warranty?

In the event of a defect in a product, you may – at your choice – assert the right set out in point 1 or a product warranty claim in accordance with the rules of the Civil Code.

What rights do you have under a product warranty claim?

As a product warranty claim, you may request the repair or replacement of the defective product.

Against whom can you assert your product warranty claim?

You may exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter together: manufacturer).

In what cases is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the characteristics set out in the description given by the manufacturer.

Within what time limit can you assert your product warranty claim?

The defect must be notified to the manufacturer without delay after it is discovered; a defect notified within 2 months is deemed to have been notified without delay. You may assert your product warranty claim within two years of the product being placed on the market by the manufacturer. After this period you lose this right.

In what cases is the manufacturer released from its product warranty obligation?

The manufacturer is released from its product warranty obligation if it can prove that

– it did not manufacture or place the product on the market in the course of its business activity, or

– the defect could not be detected according to the state of science and technology at the time the product was placed on the market, or

– the defect of the product results from the application of legislation or a mandatory regulatory requirement. To be released, it is sufficient for the manufacturer to prove one ground.

Please note that, for the same defect, you may assert a warranty claim against the business and a product warranty claim against the manufacturer at the same time, in parallel. If your product warranty claim is successfully asserted, you may thereafter assert your warranty claim relating to the replaced product, or to the repaired part of the product, only against the manufacturer.

Product warranty, guarantee

Under the legislation in force, neither product warranty nor guarantee applies to the service provided by the Provider.